Our commitment to you
Link Support is committed to maintaining a high standard of service for our service users, guardians and support workers. We ensure that we remain completely transparent with our service users at all times. To measure the quality of our service and receive regular feedback, we use the following three methods:
We distribute a comprehensive annual quality assurance questionnaire to gather feedback from individuals we support, family members and other allied professionals involved in the services we support.
A member of our management team is always in regular communication with individuals we support, family members and other key support staff, either via in-person visitation or with 24-hour telephone support.
We conduct monthly reviews and regular monitoring our provision of service. We also conduct a formal review of the support plan every year.